NextRev Call Center Intelligence
The AI Intelligence Layer · For Insurance Call Centers

The call ends.
The work is already done.

Today, your agents finish every call by typing notes, re-keying the CRM, and filling forms by hand. NextRev sits on top of the phones and CRM you already run and automates that work. Your agent checks it and clicks approve. That is the whole job.

Your phones, as they are Your CRM Your paperwork No rip-and-replace

NextRev.io LLC  ·  Glenn Hibler  ·  Joseph Gomez

info@nextrev.io · (747) 745-5837 · nextrev.io1 / 7
NextRev The Problem
Why this matters

After every call, a person retypes what was just said.

The customer already answered every question, out loud, on the phone. Then an agent types it all again: the notes, the CRM fields, the forms. Between after-call typing, re-keying, and hunting for information, manual work can swallow half of an agent's day. Half looks like this:

4 hrs/day

Half of every paid shift spent typing, re-keying, and hunting for information instead of talking to customers.

26 weeks

Half of every agent's work year, gone to the manual work around calls instead of the calls themselves.

$30.5k

of paid time, per agent, per year, at full employer cost (US median customer-service wage, BLS). Multiply by your seats.

The half-day scenario, in three units. The benchmarks underneath: after-call typing alone runs 6–12% of paid hours, information-hunting ~1.8 hrs a day (McKinsey), and in-call re-keying comes on top. The connectivity check measures your floor's real share from your own calls.

Sources on request: BLS wage + employer-cost data (2024–2025) · published call-center ACW and data-entry benchmarks2 / 7
NextRev What It Automates
Automating operations

The work your agents do by hand, done by the system.

A live cheat sheet

  • While the agent is still talking, one screen shows what is captured, what is missing, and what sounded unsure.
  • Holds every agent to the same checklist, on every call.
  • Everything you need to close a client gets collected while the customer is still on the line.

The record writes itself

  • Every call gets a word-for-word transcript and a drafted summary.
  • The fields the customer answered land in your CRM on their own.
  • No re-keying, no typing from memory, no swivel-chair between screens.

The paperwork drafts itself

  • The forms your lines of business use come out pre-filled from the call.
  • Queued up for one-click review and approval.
  • Nothing goes out without your agent's sign-off.
The one rule that makes this safe: nothing is guessed. Every field must trace back to the call. Anything unsure is flagged as missing, never invented. And nothing is sent anywhere until your agent clicks approve.
Automation does the typing. Your people keep the judgment.3 / 7
NextRev The Architecture
How it works, on one page

The whole system, top to bottom.

── 1 · THE CALL ─────────────────────────────────────
   your phones, exactly as they are today
   live audio · or just the recording
                        │
                        ▼
── 2 · LISTEN + WRITE IT DOWN ───────────────────────
   word-for-word transcript, kept as spoken
   →  AI drafts the summary and pulls out the fields
                        │
                        ▼
── 3 · THE SAFETY GATE ──────────────────────────────
   every field must trace back to the call
   unsure?  ⇒  FLAGGED AS MISSING, never guessed
                        │
                        ▼
── 4 · YOUR AGENT APPROVES ──────────────────────────
   one click · the only commit point
                        │
                        ▼
── 5 · THE WORK, DONE ───────────────────────────────
   CRM updated  ·  paperwork drafted
   summary filed  ·  audit trail on every record
Real-time

When your phones allow live audio, the same engine runs during the call and feeds the agent's live cheat sheet: captured, missing, unsure.

Regulated lines

Health, dental, and Medicare calls run on a separate HIPAA-grade path with consent checks built in. P&C lines run on the standard path.

The stack it plugs into
QQCatalystPL Rating VertaforeSIAA quoting Your phone systemYour forms

Run something else? The connectivity check maps exactly what your stack exposes.

Every record carries its own audit trail: source, confidence, approver, timestamp.4 / 7
NextRev How It Rolls Out
After you hire us

Own the system that makes you faster.

This is what changes on your floor, step by step. Each piece starts paying for itself before the next one gets built.

00

You see the real number

What manual work costs your floor per year, in writing, measured from your own calls, before you commit to anything.

01

The typing disappears

Summaries, CRM entries, and paperwork show up already done. Your agents take the next call instead of finishing the last one.

02

Every call gets fully collected

Your agents work the same live checklist, so nothing you need to close a client leaves the call uncollected.

03

The deepest automation lands

Audio-driven autofill, added once the earlier pieces are already paying for themselves.

Nothing new to learn

Your team keeps its phones and its CRM. The only new habit is clicking approve.

It pays as it goes

The next piece gets built only after the last one is earning its keep.

Yours for good

Built in your accounts, on your data. If we ever part ways, it keeps working for you.

Any phone system: live audio, recording-only, or closed box. Value never depends on the hardest piece.5 / 7
NextRev The Investment
Pricing

Flat, simple, all-inclusive.

One platform fee covers the build, the integrations, training, and the ongoing tuning and support. No surprise line items.

Standard
$5,000 / month

platform fee, includes up to five agent seats

  • $150 / month per additional agent seat
  • $10,000 one-time implementation
  • Build, integrations, training, updates, and support included
Early partner · 50% off
$2,500 / month

platform fee, includes up to five agent seats

  • $75 / month per additional agent seat
  • Implementation fee waived ($10,000)
  • Rate locked in for as long as your subscription stays active

The early-partner rate is for the first centers that build and prove the system with us. It is grandfathered: the price you start at is the price you keep.

One platform fee · no per-minute charges · built and run for you, in your accounts6 / 7
NextRev The Next Step
The ask

Start with one connectivity check.

A connectivity check is simple: we look at how your phones, your CRM, and your paperwork connect today, and where manual typing is filling the gaps. You get a short written plan: what can be automated, in what order, and what it is costing you until then. The plan is yours to keep, even if we never build a thing.

Request a connectivity check

NextRev.io LLC  ·  Glenn Hibler  ·  Joseph Gomez
info@nextrev.io · (747) 745-5837 · nextrev.io

NextRev · Call Center Intelligence · 20267 / 7